Frequently Asked Questions... Answered...
How do I get a service?
We offer a free no obligation assessment visit this is carried out by a member of our management team who is also a trained nurse.
This is best carried out in your environment along with a member of your immediate family who knows you well.
The time and date of the visit will be tailor made for you, evening and week-end visits can be accommodated.
At the visit we will discuss:
- What type of care you want
- When you want it
- Who you would like to deliver it
- Timescale of the care
If after the visit you feel Positive Options is for you then we can move on to designing your
“as individual as you are plan” – please see example by Clicking Here
Once we have designed the plan we will provide you with a written quotation which will give you full details of your individual plan and the cost of delivery.
Further discussion
Once you have had time to look at your plan we can discuss any queries or concerns you may have. We can also discuss any government funding you may be entitled to claim to assist you in paying for your plan.
Choice of Carers
Once you have decided to go ahead we will bring three people to meet you, you may then after meeting with them choose which one you would prefer to be your main carer. That way when people come to deliver your service you have already met them.
Maintaining Independence
Whilst choosing positive options to assist you, we are also committed to maintaining your independence as much as possible, therefore if you like to help in the kitchen but cannot do it all your carer will work with you to do this.
How much does the service cost and can I get help with my fees?
In your “as individual as you are “ plan it will detail the service to be delivered and the cost of the service. Many people will be entitled to assistance with the cost of their care either from the Social Work Department or Government benefits, just ask and we will advise.
How do I pay for my care?
We will send you a bill once every fortnight ,if you wish to pay by standing order (to save you having to remember to write a cheque) just let us know.
What if my carer is off sick?
Our staff are aware they must notify us the moment they know they are not going to be at work, we will then arrange a replacement carer, we will also call you and let you know who is coming.
What about if my carer is late?
We do ask for 10 minutes flexibility either side of an appointment, if the carer is going to be later than this they will contact you directly and explain why.
What if in an emergency I need more time than allocated?
We will not leave a client in distress, the carer will call us, inform us why she cannot leave and we will arrange cover for her on going clients.
How do I know I will get my allotted time?
Your carer has a time sheet she will complete on entering and leaving along with completing your individual plan notes, you will be asked to sign the sheet to ensure accurate timings and quality of service. If you are not satisfied do not sign the sheet. Or if you feel there is an issue call the office.
What if I don’t get on with my carer?
There are on going monitoring visits by a member of the management team, they will arrange a visit to you at 4 weeks after the service starts , then 8 weeks to ensure the service is still meeting your needs, they will ask at that point if you are happy with your carer.
If there are any issues before your first monitoring visit please call the 24hour Number and give your name and number and a member of the management team will either call you back or come out and visit.
You can however have your care needs reviewed at any time.
What will my carer NOT do?
The carers are trained to fulfil your agreed plan of care and will be fully guided by the plan Therefore it is important that if you wish additional or changed service you let us know. We as a service do not carry out injections/sterile dressings or full administration of medication.
Can I stop and start the service?
Yes, if you are in hospital or away on holiday the service can stop and start but we do prefer 24 hours notice.
What happens if I need to change or contact the service and the office is closed?
Normal office hours are Monday to Friday 9am-5pm We maintain an out of hours emergency service, you dial the office number and we divert the call to the nominated on call person.